Returns & Exchanges
Last updated: 2026-10-20
Thank you for shopping at Mikim Pet™. We want you and your pet to be happy. For our low-value pet accessories, we use a simple “refund, no return” policy to keep things fast and fair for both sides. Details below.
1
Order Processing & Shipping
- All orders are shipped directly from our workshop in China. We do not operate an overseas warehouse.
- Processing time: 1-3 business days. Delivery: typically 2-4 weeks to most destinations by international shipping.
- A tracking number is emailed to you after dispatch.
2
Refund Policy (No Return Needed)
- You may request a refund within 30 days of delivery.
- Because our items are low-cost and shipped internationally, we issue a refund without requiring you to send the item back. This saves you the return-shipping cost and wait.
- Clearance or final-sale items are non-refundable (marked as such).
3
How to Request a Refund
- Email us at mikimpet@outlook.com with your order number and a photo of the item.
- We review and confirm, then issue the refund. No return shipment is needed.
4
Damaged, Defective, or Wrong Item
- Send a photo to mikimpet@outlook.com. We refund you in full right away.
- You do not need to return the item. You may keep, donate, or dispose of it.
5
Refunds
- Refunds are issued to your original PayPal payment.
- Timing: within 5-7 business days after we approve your request.
- PayPal may take extra time to show the funds; that is outside our control.
6
Lost or Late Packages
- If your order has not arrived after 4 weeks, contact us. We will investigate with the carrier and reship or refund.
7
Contact
- Questions? Email mikimpet@outlook.com. We reply within 24 hours.